FAQ and Contact
GERMANY & AMERICA
1. How long will it take for my order to arrive?
Since we focus on genuine quality and avoid overproduction, each item is freshly printed for you as soon as your order is received. Typically, it takes 3 to 5 business days for your package to arrive. We're working hard to get your new styles to you as quickly as possible!
2. Which shipping carriers do you use?
We work with the most reliable partners to ensure your package arrives safely. We usually ship with DHL. Depending on the destination, package size, or availability, we may also use DPD, UPS, or GLS to find the fastest way to you.
3. Will I receive tracking?
Absolutely. As soon as your package leaves our warehouse (or that of our partners), you will automatically receive an email with your tracking number. This way, you'll always know exactly where your gear is.
Do you have questions about your equipment or need support with your order? We won't leave you hanging. Send us your message, and we'll get back to you before your next set begins. RiFF_N_REPS – No Excuses
USA SHIPPING & DELIVERY
Do you ship to the United States?
Yes! We are proud to offer local fulfillment within the US. Your order will be produced and shipped directly from our US-based facilities to ensure the fastest delivery and no customs hassles.
How much is shipping?
Standard Shipping: $8.95 (Flat Rate)
Free Shipping: All orders over $100 ship for free within the USA.
How long does delivery take?
Since we produce your gear on-demand to ensure the highest quality, please allow 2–3 business days for production. Once shipped, delivery usually takes 3–5 business days. You will receive a tracking link as soon as your package is on its way.
Will I have to pay customs or import duties?
No. Because we fulfill US orders locally, there are no hidden fees or customs duties for customers within the United States. What you see at checkout is what you pay.
Carl-Bosch-Strasse 1
33790 Künsebeck
riff_n_reps@nikolai-records.com